.support-page{padding-bottom:52px}.support-heading{margin-bottom:22px}.support-heading h1{margin:0 0 7px;font-size:25px}.support-heading>p:last-child{margin:0;color:var(--muted);font-size:13px}.support-layout{display:grid;grid-template-columns:minmax(320px,.8fr) minmax(360px,1.2fr);gap:14px;align-items:start}.support-panel{padding:20px;border:1px solid var(--line);border-radius:var(--radius-md);background:#fff;box-shadow:var(--shadow)}.support-panel h2{margin:0 0 8px;font-size:18px}.panel-kicker{margin-bottom:6px;color:var(--orange);font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.support-help{margin:0 0 16px;color:var(--muted);font-size:12px}.support-context{display:flex;justify-content:space-between;gap:12px;margin-bottom:16px;padding:12px;border-radius:10px;background:#faf7f5;color:var(--muted);font-size:11px}.support-context strong{color:var(--text);font-size:12px}.support-form-panel form,.support-form-panel label{display:grid;gap:7px}.support-form-panel form{gap:14px}.support-form-panel label{color:var(--brown);font-size:12px;font-weight:700}.support-form-panel input,.support-form-panel select,.support-form-panel textarea{width:100%;padding:10px 11px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--text);font-size:13px}.support-form-panel textarea{resize:vertical;line-height:1.55}.support-form-panel input:focus,.support-form-panel select:focus,.support-form-panel textarea:focus{outline:2px solid rgba(230,83,131,.16);border-color:#e7a9bd}.support-form-panel textarea::placeholder,.support-form-panel input::placeholder{color:#aaa09b}.field-heading{display:flex;justify-content:space-between;align-items:center}.field-heading label{display:block}.optional,.field-note{color:var(--muted);font-size:10px;font-weight:500}.recent-analysis-picker{display:grid;gap:7px;margin-top:8px;max-height:230px;overflow:auto}.recent-analysis-card{display:grid;gap:3px;padding:10px 11px;border:1px solid var(--line-soft);border-radius:9px;background:#fff;color:var(--text);text-align:left;cursor:pointer}.recent-analysis-card:hover,.recent-analysis-card.selected{border-color:#e7a9bd;background:var(--pink-soft)}.recent-analysis-card strong{font-size:12px}.recent-analysis-card span{color:var(--muted);font-size:10px}.urgent-toggle{display:flex!important;grid-template-columns:auto 1fr!important;align-items:center;gap:8px!important;cursor:pointer}.urgent-toggle input{width:16px}.urgent-toggle span{color:var(--text);font-size:12px}.support-form-panel .primary-button{min-height:43px}.support-section-heading{display:flex;align-items:flex-start;justify-content:space-between}.support-ticket-list{display:grid;gap:8px}.support-ticket-card{display:grid;gap:7px;width:100%;padding:13px;border:1px solid var(--line-soft);border-radius:10px;background:#fff;color:var(--text);text-align:left;cursor:pointer}.support-ticket-card:hover,.support-ticket-card.active{border-color:#e7a9bd;background:var(--pink-soft)}.ticket-card-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.ticket-category{color:var(--orange);font-size:10px;font-weight:800}.support-ticket-card>strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px}.ticket-card-meta{color:var(--muted);font-size:10px}.support-badge{display:inline-flex;padding:4px 8px;border-radius:999px;background:#f2f0ef;color:#6d625d;font-size:10px;font-weight:800;white-space:nowrap}.support-badge.open{background:var(--orange-soft);color:var(--orange)}.support-badge.in_progress{background:var(--blue-soft);color:var(--blue)}.support-badge.resolved{background:var(--green-soft);color:var(--green)}.support-badge.closed{background:#f1f1f3;color:#6f6f76}.support-badge.urgent{background:#fff0f1;color:#c14a55}.support-detail-panel{margin-top:14px}.support-detail-content>h3{margin:0 0 14px;font-size:16px}.support-detail-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:0 0 15px}.support-detail-grid div{min-width:0;padding:10px;border-radius:9px;background:#faf7f5}.support-detail-grid dt{margin-bottom:5px;color:var(--muted);font-size:10px}.support-detail-grid dd{margin:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:700}.support-copy{margin-top:12px;padding:14px;border:1px solid var(--line-soft);border-radius:10px}.support-copy h3{margin:0 0 8px;font-size:12px}.support-copy p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;color:#4e4541;font-size:12px;line-height:1.65}.support-response{background:var(--green-soft);border-color:#d8ecdf}.support-response.pending{background:#faf7f5}.support-empty{padding:32px 14px;color:var(--muted);font-size:12px;text-align:center}.support-error{margin:0;color:#ba414d;font-size:12px}.support-error.hidden,.hidden{display:none!important}@media(max-width:1050px){.support-layout{grid-template-columns:1fr}.support-detail-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:620px){.support-detail-grid{grid-template-columns:1fr}.support-panel{padding:15px}.support-context{display:grid}}